Privacy Policy

1. Privacy at a Glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data by which you can be personally identified. Detailed information on the subject of data protection can be found in our privacy policy set out below this text.

Data Collection on This Website

Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. The operator’s contact details can be found in the section “Information on the Controller” in this privacy policy.

How do we collect your data?
On the one hand, your data is collected when you provide it to us. This may, for example, be data you enter in our booking request form.
Other data is collected automatically or with your consent by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of the page request). This data is collected automatically as soon as you enter this website.

What do we use your data for?
Some of the data is collected to ensure that the website is provided without errors. Other data may be used to analyse your user behaviour. Where contracts can be concluded or initiated via the website, the data transmitted is also processed for contract offers, bookings or other enquiries.

What rights do you have regarding your data?
You have the right at any time to receive information free of charge about the origin, recipients and purpose of your stored personal data. You also have the right to request the rectification or erasure of this data. If you have given consent to data processing, you may revoke this consent at any time with effect for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
You can contact us at any time regarding this and any other questions on the subject of data protection.

Analysis Tools and Third-Party Tools

When you visit this website, your surfing behaviour may be statistically evaluated. This is done primarily with so-called analysis programs.
Detailed information on these analysis programs can be found in the following privacy policy.

2. Hosting and Security

We host the contents of our website with the following provider:

Raidboxes

The provider is Raidboxes GmbH, Hafenstr. 32, 48153 Münster, Germany (hereinafter “Raidboxes”). Raidboxes’ servers are located in Germany.
When you visit our website, Raidboxes collects various log files, including your IP addresses.
For details, please refer to the Raidboxes privacy policy: https://raidboxes.io/en/legal/privacy/.

Raidboxes is used on the basis of Art. 6(1)(f) GDPR. We have a legitimate interest in presenting our website as reliably as possible. If corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and Section 165(3) of the Austrian Telecommunications Act 2021 (TKG 2021), insofar as the consent covers the storage of cookies or access to information on the user’s end device (e.g. for device fingerprinting). Consent may be revoked at any time.

Data processing agreement
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

Wordfence

We have integrated Wordfence on this website. The provider is Defiant Inc., 800 5th Ave Ste 4100, Seattle, WA 98104, USA (hereinafter “Wordfence”).

Wordfence serves to protect our website against unwanted access or malicious cyberattacks. For this purpose, our website establishes a permanent connection to Wordfence’s servers so that Wordfence can compare its databases with the accesses made to our website and block them if necessary. In particular, your IP address is processed in this context. Wordfence may set technically necessary cookies to recognise recurring access.

Wordfence is used on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in protecting its website against cyberattacks as effectively as possible.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.wordfence.com/help/general-data-protection-regulation/.

3. General Information and Mandatory Information

Data Protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
When you use this website, various personal data is collected. Personal data is data by which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.
We would like to point out that data transmission over the internet (e.g. when communicating by e-mail) may be subject to security gaps. Complete protection of data against access by third parties is not possible.

Information on the Controller

The controller responsible for data processing on this website is:

Wort Wagner KG
Sabine Stupbacher
Gartenstraße 4
2824 Seebenstein
Austria

Phone: +43 699 16112350
E-mail: stupbacher@wortwagner.at

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).

Storage Period

Unless a more specific storage period is stated in this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a legitimate request for erasure or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under Section 132 of the Austrian Federal Fiscal Code (BAO) or Section 212 of the Austrian Commercial Code (UGB), generally seven years); in the latter case, the data will be deleted once these reasons no longer apply.

General Information on the Legal Basis for Data Processing on This Website

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR, insofar as special categories of data pursuant to Art. 9(1) GDPR are processed. In the event of explicit consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or to access to information on your end device (e.g. via device fingerprinting), data processing is additionally carried out on the basis of Section 165(3) TKG 2021. Consent may be revoked at any time. If your data is required for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, we process your data where this is necessary to fulfil a legal obligation on the basis of Art. 6(1)(c) GDPR. Data processing may also be carried out on the basis of our legitimate interest pursuant to Art. 6(1)(f) GDPR. The legal basis applicable in each individual case is set out in the following paragraphs of this privacy policy.

Recipients of Personal Data

In the course of our business activities, we work with various external parties. In some cases, it is also necessary to transfer personal data to these external parties. We only pass on personal data to external parties if this is necessary in the context of the performance of a contract, if we are legally obliged to do so (e.g. transfer of data to tax authorities or the statutory guest registration with the municipality), if we have a legitimate interest in the transfer pursuant to Art. 6(1)(f) GDPR, or if another legal basis permits the transfer of data. When using processors, we only pass on personal data of our customers on the basis of a valid data processing agreement. In the case of joint processing, a joint controller agreement is concluded.

Revocation of Your Consent to Data Processing

Many data processing operations are only possible with your express consent. You may revoke consent you have already given at any time. The lawfulness of the data processing carried out until the revocation remains unaffected by the revocation.

Right to Object to Data Collection in Special Cases and to Direct Marketing (Art. 21 GDPR)

If data processing is carried out on the basis of Art. 6(1)(e) or (f) GDPR, you have the right at any time to object to the processing of your personal data on grounds relating to your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this privacy policy. If you object, we will no longer process your personal data concerned unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims (objection pursuant to Art. 21(1) GDPR).

If your personal data is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling insofar as it is related to such direct marketing. If you object, your personal data will subsequently no longer be used for the purpose of direct marketing (objection pursuant to Art. 21(2) GDPR).

Right to Lodge a Complaint with the Competent Supervisory Authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place of the alleged violation. The right to lodge a complaint is without prejudice to any other administrative or judicial remedy.

The supervisory authority responsible for us is the Austrian Data Protection Authority (Datenschutzbehörde), Barichgasse 40–42, 1030 Vienna, Austria, phone +43 1 52 152-0, e-mail dsb@dsb.gv.at, https://www.dsb.gv.at.

Right to Data Portability

You have the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

Access, Rectification and Erasure

Within the framework of the applicable statutory provisions, you have the right at any time to free-of-charge information about your stored personal data, its origin and recipients and the purpose of the data processing and, if applicable, a right to rectification or erasure of this data. You can contact us at any time regarding this and any other questions on the subject of personal data.

Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time for this purpose. The right to restriction of processing exists in the following cases:

If you dispute the accuracy of your personal data stored by us, we generally need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
If the processing of your personal data was/is unlawful, you may request the restriction of data processing instead of erasure.
If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of erasure.
If you have lodged an objection pursuant to Art. 21(1) GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data may – apart from being stored – only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.

SSL or TLS Encryption

For security reasons and to protect the transmission of confidential content, such as booking requests that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

4. Data Collection on This Website

Cookies

Our website uses so-called “cookies”. Cookies are small data packets and do not cause any damage to your end device. They are stored on your end device either temporarily for the duration of a session (session cookies) or permanently (persistent cookies). Session cookies are automatically deleted at the end of your visit. Persistent cookies remain stored on your end device until you delete them yourself or until they are automatically deleted by your web browser.
Cookies may originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services of third-party companies within websites.
Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. storing your language selection or your cookie settings). Other cookies may be used to evaluate user behaviour or for advertising purposes.
Cookies that are required to carry out the electronic communication process, to provide certain functions you have requested or to optimise the website (necessary cookies) are stored on the basis of Art. 6(1)(f) GDPR and Section 165(3) TKG 2021, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimised provision of its services. If consent to the storage of cookies and comparable recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6(1)(a) GDPR and Section 165(3) TKG 2021); consent may be revoked at any time.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.
You can find out which cookies and services are used on this website in this privacy policy.

Consent with Borlabs Cookie

Our website uses the consent technology of Borlabs Cookie to obtain your consent to the storage of certain cookies in your browser or to the use of certain technologies and to document this in a manner compliant with data protection law. The provider of this technology is Borlabs GmbH, Rübenkamp 32, 22305 Hamburg, Germany (hereinafter “Borlabs”).
When you enter our website, a Borlabs cookie is stored in your browser, in which the consents you have given or the revocation of these consents are stored. This data is not passed on to the provider of Borlabs Cookie.
The data collected is stored until you request us to delete it or delete the Borlabs cookie yourself, or until the purpose for data storage no longer applies. Mandatory statutory retention periods remain unaffected. Details on data processing by Borlabs Cookie can be found at https://borlabs.io/kb/which-data-does-borlabs-cookie-store/.
The Borlabs Cookie consent technology is used to obtain the legally required consents for the use of cookies. The legal basis for this is Art. 6(1)(c) GDPR.

You can change your cookie settings or revoke your consent at any time by clicking the privacy icon in the lower left corner of the screen.

Language Selection (Polylang)

This website is available in German and English. To save your language selection, a technically necessary cookie named pll_language is stored on your end device. It contains only the abbreviation of the selected language and is automatically deleted after twelve months. It is not transferred to third parties.

Storage is based on Art. 6(1)(f) GDPR and Section 165(3) TKG 2021, as the cookie is strictly necessary for displaying the website in the language you have requested.

Contact Form and Booking Request

If you send us an enquiry via the form on the “Booking request” page, your details from the enquiry form (name, requested accommodation, e-mail address, message), including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in case of follow-up questions. We do not pass on this data without your consent.

The availability calendar displayed on this page is provided by our own web server. No data is transmitted to third parties when viewing the calendar or selecting a period; the details listed above are only transmitted to us when you submit the form.

This data is processed on the basis of Art. 6(1)(b) GDPR, provided that your enquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective handling of enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this has been requested; consent may be revoked at any time.

The data you enter in the enquiry form will remain with us until you request its erasure, revoke your consent to storage, or the purpose for data storage no longer applies (e.g. after your enquiry has been processed). Mandatory statutory provisions – in particular retention periods under the Austrian Commercial Code (UGB) and the Federal Fiscal Code (BAO) – remain unaffected.

Enquiries by E-mail or Telephone

If you contact us by e-mail or telephone, your enquiry, including all personal data resulting from it (name, enquiry), will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.
This data is processed on the basis of Art. 6(1)(b) GDPR, provided that your enquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective handling of enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this has been requested; consent may be revoked at any time.
The data you send to us via contact enquiries will remain with us until you request its erasure, revoke your consent to storage, or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.

5. Analysis Tools and Advertising

Google Analytics

This website uses functions of the web analytics service Google Analytics. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics enables the website operator to analyse the behaviour of website visitors. The website operator receives various usage data, such as page views, length of stay, operating systems used and origin of the user. This data is assigned to the user’s respective end device. It is not assigned to a user ID.
Furthermore, Google Analytics allows us to record, among other things, your mouse and scroll movements and clicks. Google Analytics also uses various modelling approaches to supplement the data records collected and uses machine learning technologies in data analysis.
Google Analytics uses technologies that enable the recognition of the user for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is generally transferred to a Google server in the USA and stored there.
This service is used exclusively on the basis of your consent pursuant to Art. 6(1)(a) GDPR and Section 165(3) TKG 2021. Google Analytics is not loaded without your consent. Consent may be revoked at any time.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/.
The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information is available from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.

IP anonymisation and revocation
Google Analytics 4 does not store or log complete IP addresses; the IP address is truncated at the time of collection and used exclusively for approximate geographical assignment. On behalf of the operator of this website, Google will use the information collected to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website use and internet use.
You can revoke your consent to the use of Google Analytics at any time with effect for the future by reopening the cookie settings via the privacy icon at the bottom of the screen and deactivating the “Statistics” group.
Further information on how Google Analytics handles user data can be found in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

Data processing agreement
We have concluded a data processing agreement with Google and fully implement the requirements of the Austrian Data Protection Authority and the European Data Protection Board when using Google Analytics.

6. Plugins and Tools

Google Fonts

This site uses so-called Google Fonts, provided by Google, for the uniform display of fonts. When you call up a page, your browser loads the required fonts into its browser cache in order to display texts and fonts correctly.
For this purpose, the browser you are using must connect to Google’s servers. This gives Google knowledge that this website was accessed via your IP address. Google Fonts are used on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the uniform presentation of the typeface on its website. If corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and Section 165(3) TKG 2021, insofar as the consent covers the storage of cookies or access to information on the user’s end device (e.g. device fingerprinting). Consent may be revoked at any time.
If your browser does not support Google Fonts, a standard font from your computer will be used.
Further information on Google Fonts can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://policies.google.com/privacy?hl=en.
The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information is available from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.

Trustindex (Review Widget)

On our website, we embed guest reviews via the widget of the Trustindex service. The provider is Trustindex.io Kft., 1026 Budapest, Pasaréti út 42, Hungary (hereinafter “Trustindex”).

The widget loads reviews that guests have submitted on the Booking.com platform and displays them on our website. When you access a page containing the widget, your browser establishes a connection to Trustindex’s servers; in addition, image files (e.g. profile pictures of reviewers, icons) may be loaded from servers of Booking.com B.V. (Netherlands), Google Ireland Limited (Ireland) and Meta Platforms Ireland Limited (Ireland) in order to display the reviews. In doing so, these providers learn that our website was accessed via your IP address; Google and Meta may transfer the data to the USA. According to its own information, Trustindex itself does not set any cookies on our website.

Trustindex is used on the basis of your consent pursuant to Art. 6(1)(a) GDPR and Section 165(3) TKG 2021. Consent may be revoked at any time; the reviews are only loaded after you have given your consent in the cookie settings (“External media” group).

Further information can be found in the Trustindex privacy policy at https://www.trustindex.io/privacy-policy/ and in the privacy policies of Booking.com (https://www.booking.com/content/privacy.en-gb.html), Google (https://policies.google.com/privacy?hl=en) and Meta (https://www.facebook.com/privacy/policy/). Google and Meta are certified under the “EU-US Data Privacy Framework” (DPF).

7. Social Media

Links to Instagram and Facebook

On our website you will find links to our profiles on Instagram and Facebook (Meta Platforms Ireland Limited, Merrion Road, Dublin 4, Ireland). These are plain links; no data is transmitted to Meta when you access our website. Only when you click on a link do you leave our website, and the privacy policy of the respective network applies: https://privacycenter.instagram.com/policy/ or https://www.facebook.com/privacy/policy/.

Link to Google Maps

In the footer of our website, our address is linked to Google Maps. No data is transmitted to Google when you access our website; only when you click on the link are you taken to Google’s pages, to which Google’s privacy policy applies: https://policies.google.com/privacy?hl=en.

Last updated: November 2026

The Feigenterrasse beim Semmering
Schlagl 14, 2640 Raach am Hochgebirge - stupbacher@wortwagner.at - 0043 699 16112350
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